If you’ve claimed the Spinbets welcome bonus but later decide it’s not for you, opting out is straightforward. This guide walks you through exactly how to cancel the promotion, what to expect, and common pitfalls. For more details on general account settings, visit Spinbet NZ.
Why You Might Want to Opt Out
The welcome bonus at Spinbets typically comes with a 35x wagering requirement on the bonus amount and a 14‑day expiry period. If you prefer to withdraw your own deposits without restrictions, or if the bonus terms exclude certain high‑RTP slots (some games contribute as little as 20% toward wagering), opting out makes sense. The spinbets platform allows you to decline any active promotion, so your real money balance remains completely separate from bonus funds. Many players also opt out to avoid accidentally triggering future bonuses that might have stricter terms.
Step‑by‑Step Process to Opt Out
Follow these steps to cancel the Spinbets casino welcome bonus:
- Log into your Spinbets account using your email and password.
- Go to the ‘My Account’ dropdown and select ‘Bonus & Promotions’.
- Find the active “Welcome Bonus” offer under your current bonuses.
- Click the ‘Cancel’ or ‘Decline’ button next to the offer.
- Confirm the opt‑out in the dialog box that appears – note that you will forfeit any pending bonus funds and related winnings.
If the opt‑out button is missing, contact customer support via live chat or email. Support typically processes requests within 5 minutes during business hours. For mobile users, the same steps apply via the Spinbets app or mobile site.
Required Documents and Verification
Normally, no documents are needed to opt out of the Spinbets bonus. However, if you previously activated a Spinbets no deposit offer, the system may require identity verification before allowing any bonus changes. Standard KYC documents include:
- Government‑issued ID (passport, driver’s licence, or national ID card)
- Proof of address (utility bill or bank statement dated within the last 3 months)
- Proof of payment method (screenshot of your e‑wallet or first four digits of your card)
Verification takes 24–48 hours. Once approved, you can opt out immediately. Always check your email for confirmation once the process is complete.
What Happens After You Opt Out
After successfully opting out, the Spinbets bonus is removed from your account. Any bonus balance and any winnings generated from the bonus are forfeited – this includes free spins winnings. Your real money deposits and associated winnings remain untouched. The Spinbets promo code you used during sign‑up becomes inactive for future deposits. However, the casino may still send you new promotional offers unless you request a permanent bonus suspension from support. If you later change your mind, you can reactivate the welcome bonus only if it was never used; otherwise, it expires.
Common Problems and Troubleshooting
Players sometimes encounter issues when trying to opt out. Below is a table of typical scenarios and solutions:
| Scenario | What to Do | Typical Resolution Time |
|---|---|---|
| Opt‑out button not visible | Contact support via live chat | 5–10 minutes |
| Bonus already partially wagered | Request manual cancellation; you lose bonus winnings | Immediate after confirmation |
| Bonus expired automatically | No action needed – bonus vanishes after 14 days | — |
| You used a Spinbets free spins code | Free spins winnings are lost upon opt‑out; consider completing wagering first | Immediate |
| Deposit made after opt‑out still shows bonus | Reload bonus may be separate; you can decline it individually | Instant |
Alternatives to Full Opt‑Out
If you are unsure about cancelling the welcome bonus entirely, consider adjusting your bonus preferences. In your account settings, you can disable “automatic bonus activation” to prevent future bonuses from being applied. You can also set daily, weekly, or monthly deposit limits to control your spending. For players who want to keep the current bonus but avoid future offers, request a temporary promotion pause from support. Remember, the welcome bonus can boost your initial bankroll if you meet the wagering requirements – but opting out gives you full control over your real money gameplay. For complete bonus policy details, always refer to the terms and conditions on the official site.